Job Summary
Prepare and process shipping documents, coordinate shipments with carriers, track deliveries, and communicate with customers to ensure timely and accurate order fulfilment while maintaining compliance with shipping regulations.
Responsibilities
- Prepare and process shipping documents including bills of lading, packing slips, invoices, and shipping labels to ensure accurate shipment preparation
- Coordinate daily shipments with carriers such as FedEx, UPS, and DHL
- Schedule pickups and deliveries
- Verify order accuracy before shipment to prevent errors and ensure customer satisfaction
- Track shipments and resolve delivery issues or delays by communicating with carriers and internal teams
- Maintain shipping records and update tracking systems to provide accurate shipment status
- Communicate shipping status clearly with customers to keep them informed throughout the delivery process
- Ensure compliance with domestic and international shipping regulations to avoid legal or logistical issues
- Monitor inventory levels related to outgoing orders to support accurate order fulfilment
- Collaborate closely with warehouse, sales, and customer service teams to coordinate shipping activities and resolve issues
- Perform ad-hoc duties as assigned
Requirements
- Degree/Diploma in Shipping, Logistics, or Supply Chain
- 0-2 years of relevant experience (internships or co-op experience welcome)
- Knowledge of shipping software and inventory management systems to manage shipment processing efficiently
- Familiarity with freight and parcel shipping procedures
- Strong organizational skills to manage multiple shipments and tasks simultaneously
- Ability to multitask effectively in a fast-paced environment
- Attention to detail to identify and resolve shipment discrepancies
- Problem-solving skills to address delivery delays and shipment issues promptly
- Good written and verbal communication skills to interact with customers and team members clearly
- Basic computer skills including Microsoft Office and shipping platforms to support daily operations
- Willing to work on-site at Changi North Crescent.
