#SGunited Jobs VIP Desktop Support Engineer

. Experience in the WOG environment.

. Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices - Windows and Apple Platforms

. Escalate and work with second or third level support/third party vendor on resolution of problem when necessary

. Maintain hardware inventory at assigned locations

. Provision new users with hardware, software and account setup

. Provide with both remote and onsite support for multiple locations, if required

. Troubleshoot and resolve a variety of technical problems

. Assist with network connectivity issues

. Provide great communication and customer service to company employees in person and through phone calls and emails

. Work on assigned tasks and projects including hardware and software rollouts

. Work with hardware / software vendors, whenever required

. Provide training when needed help facilitate users requests and in the implementation of company project

. Provide VPN support including end-user setup and problem

. Work closely with other support teams (client support team, application support team, server support team)

. Develop and document IT operational processes whenever required

. Manage Active Directory - User/ID creation, delete, reset, update, distribution, list/security and accesses

. Assist on AV setup in meeting rooms for conference calls and meetings

. Provide regular checks and maintenance on system health of the meeting rooms

. Provide back-end support for live event broadcast

. Support ad-hoc IT project deployments

. Attend meetings to update current projects

. Attend trainings provided by the company

. Perform procurement/RMA duties as and when required and liaise with vendors, keep track of orders and update users or IT team on delivery status

. IT Asset Management