Troubleshoot network issues and provide timely resolution to minimize downtime.
Implement network changes, upgrades, and optimizations in line with industry best practices.
Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.
Create and maintain comprehensive documentation for all implemented networks.
Monitor & measure the performance & availability of systems proactively implement corrective actions identified to improve performance & service level availability.
Provide technical consultancy for system onboarding to MPLS network infra
