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#SGUNITED JOBS - IT Desk Analyst (Technical Support)

ITCAN PTE. LIMITED
Singapore, Cecil Street
1-4 Years
SGD 2,500 - 3,800 per month
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  • Posted a month ago
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Early Applicant

Job Description

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions
  • Provide First Call Resolution (FCR) technical support
  • Troubleshoot and investigate cause of user's problem
  • Update work information with all troubleshooting steps used in the ticketing system
  • Set Incident to Resolved if User's problem has been solved
  • Reassign ticket if agent is unable to resolve ticket

More Info

Job Type:
Permanent Job
Industry:
Other
Employment Type:
Full time

Job ID: 132664559

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Last Updated: 17-11-2025 07:11:22 PM
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