#SGunited Jobs Cloud Engineer

- Provide advanced (L2/L3) operational support for Azure cloudinfrastructure and related services.

- Act as an escalation point for complex incidents, performing rootcause analysis and implementing permanent fixes.

- Monitor and maintain production environments using enterprisemonitoring and alerting tools.

- Respond to and resolve incidents, service requests, and alerts withindefined SLAs, ensuring minimal downtime.

- Troubleshoot and optimize Azure services, including Virtual Machines,Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers,Azure Backup, Azure Monitor, and Log Analytics.

- Lead and manage patching activities for Windows and Linuxenvironments, ensuring compliance and minimal disruption.

- Perform and oversee routine operational tasks such as system healthchecks, service restarts, backup validation, and configuration audits.

- Support and implement change, release, and maintenance activitiesfollowing ITIL best practices.

- Maintain high-quality documentation, including runbooks, SOPs, andknowledge base articles.

- Ensure adherence to incident, problem, change, and request managementprocesses.

- Support security, audit, and compliance initiatives, includingvulnerability remediation.

- Collaborate with cross-functional teams, customers, and servicemanagement stakeholders to ensure service excellence.

- Identify opportunities for automation and process improvement usingtools such as Terraform and Azure DevOps.