Servienow Developer

Responsibilities & Activities:

·                 Design, develop, and implement solutions using ServiceNow platform capabilities.

·                 Collaborate with multi-functional teams to gather and understand business requirements.

·                 Customize and configure ServiceNow applications based on business needs.

·                 Develop and maintain ServiceNow workflows, forms, scripts, and reports.

·                 Provide technical expertise and support for ServiceNow implementations.

Experience & Competency:

·                 3 years of experience working with the ServiceNow platform, with a focus on ITOM modules.

·                 Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.

·                 Experience in Observability a plus.

·                 Experience in configuring ServiceNow workflows and forms.

·                 Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.

·                 Experience with User Management including groups, users, roles, ACLs, etc.

·                 Excellent problem-solving and communication skills.

·                 Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.

Key Responsibilities

·                 Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.

·                 Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.

·                 Participate in user acceptance testing (UAT) and assist with data migration activities.

·                 Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).

Additional Skills:

·                 Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).

·                 Strong understanding of IT service management (ITSM) principles is a plus.

·                 Basic understanding of scripting languages (e.g., JavaScript) is beneficial.

·                 Excellent analytical and problem-solving skills.

·                 Strong communication, collaboration, and interpersonal skills.

·                 Ability to learn quickly and adapt to new technologies.

·                 Eagerness to learn and contribute to a fast-paced environment.

Integration:

·                 Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.

·                 Establish and maintain data integrations to ensure accuracy and consistency.

·                 Generate and analyze reports related to Discovery, Service Mapping, and Event Management.

·                 Ensure the organization is prepared for audits and regulatory inspections.