Overall Job Responsibility
As part of the Service Administration Division, you will work with various Social Service Agencies (SSAs) and Government agencies to oversee and manage different disability programmes and services, to ensure that they continue to support and meet the needs of persons with disabilities and their caregivers.
The Services team in the Division service manages and supports Government-funded residential and centre-based disability services to meet service standards. Your key job scope will be to oversee the smooth operations and delivery of the services.
Duties and Responsibilities
Service Management
- Oversee the operationalisation of the Ministry of Social and Family (MSF) funded disability programmes such as Adult and Children Disability Homes, Day Activities Centres, Sheltered Workshops
- Ensure disability programmes are running effectively to meet their policy intentions and work with service providers to meet programme key performance indicators (KPIs) and service standard requirements (SSR) to ensure quality of support for persons with disabilities
- Manage incidents under the MSF Incident Management Framework and SGE's ERM (Programme Risk component).
- Work with internal and external stakeholders to review operational issues to support streamlined and efficient service delivery on the ground
- Engage and partner internal and external stakeholders, including MSF divisions, to review service models and gather ground feedback/input to refine key processes and measurements
- Develop and create Standard Operation Process and operations guidelines to ensure proper knowledge management
Programme Funding Renewal and Management
- Work with appointed auditors to conduct annual audit on disability programmes to ensure compliance
- Evaluate disability programmes for renewal of programme funding
- Review programme funding effectiveness and relevance
- Work with service providers to develop an action plan and ensure adherence to service standards and achievement of KPIs for renewal purposes
- Activate exit management process for service providers who failed to meet service standards consistently
Others
- Secretariat duties and any other ad-hoc duties assigned
- Mentor and supervise staff as assigned
Qualifications, Knowledge And Experience
- A good Degree in any discipline, with at least 5 years of relevant working experience. Experience in social service sector, account servicing or client management work will be preferred
- Familiar with use of MS Office applications such as MS-Word and MS-Excel
- Strong verbal and written communication and interpersonal skills with the ability to build strong working relationships at all levels confidently
- Possess good analytical and problem-solving skills with an ability to remain focused on outputs and to adjust delivery mechanisms to meet deadlines and client needs
- Able to manage multiple projects with excellent project management skills and to thrive under pressure in a fast-paced environment
- Good organization skills, meticulous and diligent to manage competing time demands for multiple projects within given timeframes
- Team-player who shares knowledge, displays initiative in assisting colleagues and adaptable to changes/new workflows
Additional Information
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- Current and expected salaries and annual package
- Reason for leaving current employment (if applicable)
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