ServiceNow Senior Engineer

We're Hiring: ServiceNow Senior Engineer!

We are looking for a skilled and experienced ServiceNow Senior Engineer to join our dynamic team in Singapore. The ideal candidate will have a strong background in ServiceNow development, implementation, and administration, with the ability to drive solutions that enhance operational efficiency and user experience.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: ServiceNow Senior Engineer

Responsibilities

What You'll Do:

Configuration and Customization: Expertly configure and customize the

ServiceNow platform, including modules such as ITSM, ITOM, CSM, and HRSD,

to align with specific organizational requirements and workflows.

Forms, Fields, Workflows, and Business Rules: Design, develop, and

maintain ServiceNow forms, fields, workflows, and business rules to automate

processes and ensure data accuracy.

UI Policies, Client Scripts, and Automated Workflows: Implement and

manage UI policies, client scripts, and automated workflows using ServiceNow's

client-side and server-side scripting capabilities to enhance user interaction and

system efficiency.

Third-Party Integrations: Design, develop, and implement robust integrations

between ServiceNow and various third-party systems, such as Active Directory,

email services, and external APIs, ensuring seamless data exchange and

process automation.

Custom Application Development: Build and deploy custom applications and

modules within the ServiceNow platform utilizing JavaScript, Glide APIs, and

other ServiceNow development tools to address unique business needs.

Service Catalogs and Self-Service Portals: Develop and maintain intuitive and

user-friendly Service Catalogs and Self-Service Portals, empowering employees

to access information and request services efficiently.

System Upgrades, Patches, and Maintenance: Perform regular system

upgrades, apply patches, and conduct routine maintenance tasks to ensure the

ServiceNow platform remains stable, secure, and up-to-date.

Performance Monitoring and Optimization: Proactively monitor ServiceNow

system performance, identify potential bottlenecks, and implement optimization

strategies to ensure optimal efficiency and responsiveness.

Data Integrity, System Performance, and Security: Ensure the integrity,

performance, and security of the ServiceNow platform through best practices in

configuration, development, and access controls.

Technical Support and Troubleshooting: Provide expert technical support and

troubleshooting for ServiceNow-related incidents and issues, ensuring timely

resolution and minimizing disruption to business operations.

Incident and Problem Resolution: Analyze, diagnose, and resolve incidents

and problems related to the ServiceNow platform, implementing root cause

analysis and preventative measures.

Collaboration with IT Teams: Collaborate effectively with other IT teams,

including network, security, and infrastructure, to gather requirements, integrate

ServiceNow solutions, and ensure seamless interoperability.

Documentation: Maintain comprehensive and accurate documentation of all

ServiceNow configurations, customizations, integrations, and processes.

Reporting and Dashboards: Generate insightful reports and dashboards to

provide stakeholders with clear visibility into system performance, usage metrics,

and key performance indicators.

Stakeholder Collaboration: Work closely with business analysts, project

managers, and other stakeholders throughout the project lifecycle to ensure

successful implementation and adoption of ServiceNow solutions that meet

business objectives.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related

field.

8 + years of experience as a ServiceNow Developer or Engineer.

Proven experience in configuring and customizing various ServiceNow modules

(e.g., ITSM, ITOM, CSM, HRSD).

Strong proficiency in JavaScript, Glide scripting, Business Rules, Client Scripts,

UI Policies, and Workflow Editor.

Experience designing and implementing integrations with third-party systems

using REST and SOAP APIs.

Demonstrated ability to build custom applications and modules within the

ServiceNow platform.