ServiceNow Project Manager

The ServiceNow Project Manager leads the full lifecycle of ServiceNow projects, from planning and execution to delivery, coordinating cross-functional teams (devs, BAs, clients) to implement new features, upgrades, or integrations, ensuring alignment with business goals, managing scope/budget/risks, and ensuring quality delivery using

Agile/PMP methodologies, while serving as a key liaison for stakeholders and leadership. They oversee configurations, workflows, testing, and ensure best practices, focusing on user adoption and continuous improvement.

Key Responsibilities

. Project Planning & Execution: Develop detailed plans, timelines, resource allocation, and budgets manage day-to-day tasks and progress.

. Stakeholder Management: Act as the primary liaison, gathering requirements, providing updates, managing expectations, and securing buy-in from clients and leadership.

. Team Leadership: Lead developers, architects, BAs, and QAs assign tasks, foster collaboration, and manage team performance.

. Technical Oversight: Provide guidance on ServiceNow best practices, configurations, integrations, and customizations.

. Risk & Issue Management: Proactively identify, assess, and mitigate project risks and blockers, ensuring timely resolution.

. Agile Practices: Facilitate Agile ceremonies (stand-ups, sprints, retrospectives) for iterative delivery.

. Quality Assurance: Oversee testing (UAT, regression) and ensure solutions meet functional and technical requirements.

. Documentation: Maintain project documentation, status reports, and user guides.

Core Skills & Focus Areas. Methodologies: PMP, Agile, Scrum.

. ServiceNow Expertise: Understanding of modules, platform capabilities, and architecture.

. Communication: Clear, effective communication with technical teams, business users, and executives.

. Leadership: Drive accountability and foster continuous improvement.

Typical Deliverables

. Project Plans & Schedules

. Status Reports & Dashboards

. Risk & Issue Logs

. Budget & Variance Reports

. User Training & Documentation