ServiceNow IT Operations & Asset Management

Job Description

. We are seeking an experienced ServiceNow professional to support and enhance IT Operations and Asset Management capabilities.

. The role focuses on ITSM process support, ITOM functionalities, and Enterprise Asset Management, ensuring efficient service delivery, asset lifecycle governance, and operational stability across the organization.

Key Responsibilities

. IT Service Management (ITSM) Support and maintain core ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)

. Ensure data integrity and governance within CMDB, including relationship mapping and CI lifecycle management Drive continuous improvement of ITSM workflows and automation IT Operations Management (ITOM)

. Support ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, and Cloud Management Monitor infrastructure and application services, ensuring proactive issue identification and resolution

. Maintain service maps to enhance visibility of business services and dependencies

. IT Asset Management (ITAM) & Enterprise Asset Management (EAM)

. Manage hardware and software asset lifecycles (procurement, deployment, maintenance, retirement)

. Support software license tracking, compliance, and optimization initiatives

. Enhance Enterprise Asset Management capabilities including: Asset portfolio management RFID implementation and tracking

. Preventive and corrective maintenance planning

. Workflow automation for asset lifecycle processes Field Service Management (FSM)

. Support Field Service Management operations, including field workforce coordination and dispatch

. Track and optimize task execution, scheduling, and service delivery performance

. Stakeholder Engagement & Delivery Collaborate with business and IT stakeholders to gather and refine requirements Translate requirements into functional specifications and ServiceNow solutions

. Ensure operational stability, performance optimization, and adherence to IT governance standards

Experience & Qualifications

. Total Experience: 5+ years in IT / Digital / Enterprise Systems roles

. ServiceNow Experience: Up to 4 years hands-on experience

. Proven experience across: ITSM processes and CMDB management ITOM modules (Discovery, Service Mapping, Event Management) IT Asset Management (ITAM) and/or Enterprise Asset Management (EAM) Field Service Management (FSM) capabilities

. Strong understanding of ITIL framework and service management best practices

. Experience in workflow design, automation, and ServiceNow platform configuration Ability to work in Agile / hybrid delivery environments

Preferred Skills

. ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-ITOM, CIS-ITAM)

. Experience with cloud environments and infrastructure monitoring tools

. Exposure to RFID-enabled asset tracking solutions

. Strong analytical and problem-solving capabilities

. Key Competencies Stakeholder communication and requirement elicitation

. Process optimization and automation mindset

. Attention to detail in CMDB and asset data governance

. Ability to operate in complex enterprise environments