Key Responsibilities
- Platform Architecture & Design: Design the Org's Architecture and lead implementation, configuration, and customization of the ServiceNow suite of products ensuring alignment with industry best practices.
- Module Implementation: Deploy and optimize key ServiceNow workflows across various domains, including but not limited to:
- App Engine Enterprise: Design and develop custom workflows, Flow Designers, Business Rules, Client Scripts, and UI Policies to streamline business processes.
- IT Service Management (ITSM): Incident, Problem, Change, and Request Management.
- HR Service Delivery (HRSD), Customer Service Management (CSM) & Now Assist.
- Platform Governance: Oversee platform upgrades, clone-backs, patch applications, and maintain instance health and performance metrics.
- Collaboration & Support: Work closely with cross-functional teams and stakeholders to gather requirements, translate them into technical specifications, and provide tier-3 platform support.
Requirements
- 3+ years of experience as a ServiceNow Developer, Administrator, or Consultant.
- Experience managing full-lifecycle ServiceNow deployments and upgrades.
- Strong understanding of ITIL frameworks and processes.
- Excellent analytical and problem-solving skills.
- Ability to translate complex business requirements into technical workflows.
- Deep, hands-on expertise across the ServiceNow product suite.
- Proficiency in JavaScript, Glide API, HTML/CSS, and ServiceNow scripting.
- Experience with ServiceNow database structures and CMDB configuration.
Beyondsoft is committed to being an equal opportunity employer and provides equal employment opportunities to all employees and applicants. We strive to cultivate a workplace that celebrates diversity and inclusion, where individuals of all backgrounds—regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, or any other distinguishing trait—can succeed and thrive. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, national origin, disability status, genetics, sexual orientation, gender identity, or expression. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the entire employee lifecycle. We are focused on creating an environment where everyone can reach their full potentetl
Employment offers from Beyondsoft are contingent upon the successful completion of any required pre-employment processes, in line with applicable laws and regulations. Beyondsoft does not ask for any recruitment fees, nor does it request any unauthorized payments from candidates as part of the hiring process.
