Contract Duration: 12 months, with potential to extend
Location: Singapore
Employment Type: Contract
Role Overview
We are looking for an experienced ServiceNow Technical Lead to lead the end-to-end solution architecture, design, development, configuration, and maintenance of ServiceNow solutions, with a strong focus on Field Service Management (FSM). This is a hands-on technical leadership role, where you will provide technical direction while remaining actively involved in the delivery.
Key Responsibilities
- Own the end-to-end technical architecture and solution design.
- Design, develop, configure, and customise ServiceNow FSM modules, workflows, business rules, Script Includes, and integrations.
- Translate business and resiliency requirements into scalable technical solutions.
- Ensure solutions follow ServiceNow best practices, performance standards, and security guidelines.
- Support system testing, defect resolution, deployment, and post-implementation support.
- Conduct code and solution reviews and establish development standards.
- Provide technical leadership, mentor engineers, and guide the development team.
Requirements
- Minimum 8 years of relevant engineering experience, including at least 5 years of hands-on ServiceNow development.
- Strong hands-on experience in both server-side and client-side ServiceNow scripting.
- Experience with Business Rules, Script Includes, Scheduled Jobs, Client Scripts, and UI Policies.
- Experience with REST and SOAP integrations with external systems.
- Recent experience delivering enterprise-scale ServiceNow solutions.
- Experience managing update sets, application scopes, and ServiceNow version upgrades.
- Ability to work independently, make technical design decisions, and lead and mentor development teams.
Mandatory Certifications
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist – Field Service Management (CIS-FSM)
