ServiceNow Developer

Role Overview:

In addition to the responsibilities of the ServiceNow Developers, the Senior Developer will also be responsible for end-to-end technical ownership of the client implementation on the ServiceNow platform, ensuring solution quality, performance, and adherence to best practices.

Key Responsibilities:

Lead technical design and development of ServiceNow solution using App Engine and CSM components

Own solution architecture, configuration standards, and coding guidelines

Review and approve technical designs, scripts, integrations, and data models

Guide developers and integration specialists during build and defect resolution

Ensure minimal customization and maximum use of OOTB ServiceNow capabilities

Support data migration and integration design decisions

Coordinate with QA during SIT/UAT to resolve defects

Support release planning, cutover, and go-live activities

Configure and customize ServiceNow applications, including forms, lists, UI Policies, UI Actions, and workflows

Develop, test, and maintain scripts such as Business Rules, Client Scripts, and Script Includes following ServiceNow best practices

Build and enhance automation using Flow Designer, including approvals and notifications

Support Service Portal configuration, widgets, and basic portal customizations

Assist in integration development using REST/SOAP APIs and outbound web services as required

Analyse, troubleshoot, and resolve defects identified during SIT and UAT

Support data migration activities, including data load validation, reconciliation, and post-migration fixes

Perform unit testing and support defect fixes during release cycles

Participate in technical design discussions and provide input on feasibility and effort estimation

Ensure adherence to coding standards, performance guidelines, security controls, and documentation practices

Required Skills:-

Strong ServiceNow App Engine, CSM, Flow Designer, Business Rules, Script Includes

Experience with integrations (REST/SOAP, MID Server)

Knowledge of ServiceNow security, roles, ACLs

Experience in government / regulated environments is a plus

Hands-on experience with ServiceNow App Engine development

Strong working knowledge of JavaScript and Glide API

Experience with update sets, deployments, and environment management

Practical experience in CSM modules implementations

Certifications (Mandatory)

ServiceNow Certified Implementation Specialist – Customer Service Management (CSM)

ServiceNow Certified System Administrator (CSA)