Servicenow Developer

Key Responsibilities and Activities:

1. Operations Support

• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Management, Health checks, Security Checks.
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.

2. Contribution to SRE (Site Reliability Engineering) activities:

• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks.
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

3. Project involvement

• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.

4. Training

• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.

5. RampUp:

• Ramp Up Knowledge in ServiceNow Platform technology
• Become a Certified System Administrator

3+ years of relevant experience required.

Qualifications:

• Bachelor's or Master's degree in information technology,

• Experience in Systems / Operations / IT.

• Knowledge of programming languages like JavaScript

• Knowledge in Security

• Basic knowledge of ITSM principles

• Experience in IT project management, DevOps/Agile

• Fluent in English

Preferred Skills:

• Excellent analytical and problem-solving skills.

• Strong communication and organizational abilities.

• Ability to document processes, configurations, and user guides clearly and effectively.

• Familiarity with HTML, CSS, and web services (REST, SOAP) is beneficial.

• ServiceNow certification (eg. ServiceNow Certified System Administrator)