ServiceNow Developer PM / BA

ServiceNow Developer

Occupation

SOFTWARE DEVELOPER

Job Description & Requirements

Key Responsibilities:

. Lead the development and implementation of custom applications using ServiceNow App Engine

. Provide technical mentorship and guidance to junior developers

. Design and develop complex workflows, business rules, and custom applications

. Establish coding standards and best practices for the development team

. Conduct code reviews and ensure quality of deliverables

. Troubleshoot complex technical issues and provide solutions

. Create technical documentation and knowledge base articles

. Participate in architecture discussions and solution design sessions

Required Qualifications:

. Minimum 7 years of ServiceNow development and implementation experience

. Minimum 3 years of hands-on experience with ServiceNow App Engine development

. Current ServiceNow certifications (e.g., Certified Application Developer, Certified Implementation Specialist)

. Experience in at least 2 large-scale ServiceNow implementations

. Strong expertise in JavaScript and ServiceNow scripting

. Proven track record of technical leadership and mentoring

Technical Skills:

. Advanced knowledge of ServiceNow App Engine Studio and App Engine Templates

. Expertise in ServiceNow scripting using JavaScript

. Strong understanding of ServiceNow platform capabilities and limitations

. Proficiency in:

o Business Rules

o Client Scripts

o UI Policies

o UI Actions

o Workflows

o Flow Designer

o Integration Hub

o Service Portal development

. Experience with source control and deployment tools

. Knowledge of REST/SOAP web services and APIs

Leadership Skills:

. Demonstrated ability to mentor and guide junior developers

. Experience in conducting technical training sessions

. Strong code review and quality assurance skills

. Ability to translate complex technical concepts to non-technical stakeholders

. Experience in estimating development effort and managing technical deliverables

Additional Requirements:

. Experience with Agile development methodologies

. Strong problem-solving and analytical skills

. Excellent written and verbal communication skills

. Ability to work independently and as part of a team

. Experience in creating technical documentation

Preferred Qualifications:

. Experience with multiple ServiceNow releases and platform upgrades

. Knowledge of ITIL processes and frameworks

. Experience with performance tuning and optimisation

. Background in implementing ServiceNow best practices and governance

. Additional technical certifications in relevant areas