ServiceNow Developer (ITOM & ITAM)

Job Description:

We are seeking a skilled ServiceNow Developer with a strongfocus on IT Operations Management (ITOM) and IT Asset Management (ITAM) to joinour dynamic team. The ideal candidate will have over 6+ years of experience inServiceNow development and a deep understanding of ITOM and ITAM processes. Youwill play a crucial role in enhancing our ServiceNow platform to streamlineoperations and manage IT assets effectively.

Key Responsibilities:

. Design, develop, and implementITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions withinthe ServiceNow platform.

. Collaborate with stakeholders togather requirements and ensure alignment with business needs.

. Configure and customizeServiceNow applications and modules, including Discovery, Asset Management, andConfiguration Management Database (CMDB).

. Develop workflows, businessrules, and scripts to automate processes and improve operational efficiency.

. Create new custom patterns asrequired for Discovery.

. Understand infrastructurecomponents and their integration within ServiceNow.

. Integrate ServiceNow with othertools and systems using APIs and web services.

. Conduct testing and qualityassurance to ensure the reliability of developed solutions.

. Provide ongoing support andtroubleshooting for ServiceNow applications and services.

. Ensure compliance with ITIL bestpractices and organizational policies.

. Document solutions, processes,and changes for knowledge management and training purposes.

. Stay updated on ServiceNowfeatures and enhancements to leverage new capabilities.

Qualifications:

. Bachelor's degree in ComputerScience, Information Technology, or a related field.

. 6+ years of experience inServiceNow development and administration.

. Strong expertise in ITOM andITAM processes and best practices.

. Proficient in ServiceNowscripting languages (JavaScript, HTML, CSS) and related technologies.

. Experience with ServiceNowmodules, particularly Discovery and Asset Management.

. Familiarity with ITIL frameworkand its application within ServiceNow.

. Excellent problem-solving skillsand attention to detail.

. Strong communication skills,with the ability to work effectively with cross functional teams.

. ServiceNow Certified ApplicationDeveloper (CAD), Certified System Administrator (CSA), CIS

. Discovery, CIS-HAM, and CIS-SAMcertifications are a plus.