ServiceNow Developer

We are seeking a skilled ServiceNow Developer to deliver ServiceNow implementations and enhancements for Deeeplabs customers. In this role, you will configure and develop the platform to meet client requirements-building reliable workflows, integrations, and user experiences that improve service operations and business outcomes.

You will work directly with customers and internal teams to gather requirements, propose solution designs, and deliver high-quality outcomes across ITSM and related modules-following ServiceNow best practices and Deeeplabs delivery standards.

Key Responsibilities

• Participate in customer discovery sessions/workshops to understand requirements, current-state processes, and success criteria

• Design, configure, and develop ServiceNow solutions across ITSM modules (Incident, Problem, Change, Request, Knowledge) and related capabilities as required

• Build and maintain workflows using Flow Designer/Workflow, Business Rules, Client Scripts, UI Policies, Script Includes, and ACLs

• Develop Service Portal and/or Now Experience solutions (Service Portal widgets, UI Builder components) to deliver user-friendly self‑service experiences

• Implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and data loads ensure secure and reliable data exchange

• Support CMDB processes (data model, CI classes, relationships, governance) and contribute to data quality initiatives

• Create reports and dashboards support operational visibility and customer reporting needs

• Execute SDLC activities: technical design, development, unit testing, support SIT/UAT, and deployment using update sets/applications

• Provide post go-live support, troubleshoot defects, perform root cause analysis, and maintain implementation documentation/handovers

Requirements

• Hands-on experience as a ServiceNow Developer delivering production implementations and enhancements

• Strong ServiceNow scripting skills: JavaScript, Glide API, Script Includes, Business Rules, Client Scripts, UI Policies

• Experience with Flow Designer/Workflow and catalog development (Service Catalog, Record Producers, approvals)

• Experience implementing integrations (REST/SOAP, IntegrationHub, MID Server) and handling authentication (e.g., OAuth)

• Knowledge of security and access controls: roles, groups, and ACL configuration

• Strong requirement-gathering and documentation skills (user stories, acceptance criteria, solution notes)

• Comfortable in a customer-facing delivery role strong communication, stakeholder management, and ability to explain technical topics clearly

  
  Preferred / Nice to Have

  • ServiceNow certifications (e.g., CSA, CAD) and/or implementation track record on multiple customer projects

  • Experience with Service Portal, UI Builder, and Now Experience Framework

  • Exposure to additional modules such as ITOM (Discovery/Service Mapping), CSM, HRSD, SecOps, GRC/IRM, or SPM

  • Experience with Automated Test Framework (ATF), performance tuning, and platform upgrade readiness

  • Familiarity with ITIL concepts and working with customer delivery methods (e.g., Agile/Scrum, sprint-based implementations)