ServiceNow CSM Developer

ServiceNow CSM Development
Design, configure, and customize ServiceNow CSM solutions aligned to business and public sector requirements.
Build and maintain: Case management workflows, Service portals / Workspaces, SLA definitions and entitlement frameworks, Knowledge integration and automation
Develop business rules, client scripts, UI policies, flows, and integrations as required
Platform Configuration & Customization
Configure ServiceNow using best practices, minimizing technical debt and ensuring upgradeability.
Implement security, roles, and access controls aligned with public sector governance standards.
Work with out-of-the-box capabilities where possible and justify customization where required.
Integration & Automation
Support integrations with external systems using REST/SOAP APIs, IntegrationHub, and MID Server where applicable.
Implement automation using Flow Designer and related platform tools.
Delivery & Collaboration
Work closely with solution architects, business analysts, and project managers to deliver end-to-end CSM implementations
Participate in sprint planning, code reviews, testing, UAT support, and production deployments
Provide technical input during solution design and estimation phases.
Mandatory
5-6 years of hands-on ServiceNow development experience, with a strong focus on CSM
Proven experience delivering ServiceNow CSM implementations end-to-end.
Strong knowledge of ServiceNow scripting (JavaScript), Flow Designer, Service Portal / Workspace, ACLs, roles, and security configuration
ServiceNow CIS - Customer Service Management (CIS-CSM) certification.