Servicenow Business Analyst

. Diploma/Degree in Computer Science, Information Technology, or related field

. Minimum 4 years of relevant experience in digital transformation projects

. Proven track record of at least 2 successful ServiceNow implementations

. Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies

. Proficiency in ServiceNow platform configuration and customisation

. Experience with Agile methodologies and product-centric delivery

. Understanding of cloud architecture and modern development practices

. Working knowledge of AI tools and emerging technologies