Job Overview
- To provide service activities for medical equipment in healthcare environments, based at our customer site.
- As a primary field contact for technical service, ensuring customer satisfaction and effective case resolution.
- To be an excellent team player and in building relationships.
Job Responsibilities and Essential Duties
- Provide preventive maintenance and repair service at customer location in accordance with Company's established procedures, techniques, tools, test equipment and replacement parts.
- Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge's protocol.
- Implementing Field Corrective Actions.
- Handling administrative work associated with service delivery.
- Responsible for customers complaints and providing support for corrective maintenance.
- Meeting key KPIs assigned to you as an individual and of Service department.
- Establish and maintain a professional working relationship with customers and co-workers through teamwork.
- Sharing of knowledge and providing advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
- Hard-working, team player, independent, hands-on, customer oriented and good attitude.
- Good presentation and interpersonal skills.
- Perform all other duties assigned by the Company and/or Manager.
Minimum Requirements
- ITE and/or Diploma in Mechanical or Electrical Engineering
- 3 years working experience in field service for industrial equipment
- Experience in the healthcare or pharmaceutical industry would be a plus
Required Knowledge, Skills and Abilities
- Basic understanding of mechanical and electrical systems.
- Ability to interpret service manuals and follow maintenance guidelines.
- Hard-working, team player, independent, hands-on, customer oriented and good attitude.
- Good presentation and interpersonal skills.
- Fluent in both verbal and written English Technical or manual requirements which are typically learned or acquired through training, these should be measurable and observable.
- Personal and social attributes which tend to be innate or acquired demonstrate the capability to perform the job responsibilities.
Supervision/Management of Others
- Contribute to Team Players, Forward Thinkers, and Game Changers behaviors.
Environmental/Safety/Physical Work Conditions
- Field-based position with frequent presence in Hospitals sector requiring strict adherence to hospital infection control and safety policies.
- Physical requirements such as handling, lifting and replacement of parts, must observe ergonomic and safety-based practices.
- Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.
- May work extended hours during peak business cycles.
- Travel requirements: occasional.
