Service Support Specialist

At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference whether by inspiring view-ers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

We connect people, technology and experiences, where and when it matters most. Our solutions reach millions every day. Founded in 1993, we're a global or-ganization serving local needs with associates worldwide.

Position Summary:

Possessing the ability to deliver smooth day-to-day audio-visual operations, you will focus on providing a high level of technical service and customer support to our client whilst based at their premises. Striving to exceed client expectation, this opening is for someone who is looking for a fantastic opportunity and experience to work with an industry leader. The opportunity will also allow you to be proactive in identifying and implementing new initiatives for improving service.

It requires a mature and confident mindset and familiarity with corporate environment.

Daily responsibilities include:

Fault Finding of AV, VC and ICT

Resolving technical issues

Reporting

Training the client on AV, VC and ICT

Liaise with reception, IT and facility teams for booking requirements, facilitation and cross training.

Understand and effectively communicate the full range of services to users and clients.

Ensure all documentation is kept up to date and always stored in a structured manner and reporting to management and the client is completed in an efficient manner.

Ideal Candidate profile:

Minimum 2 year of experience as an onsite AV support technician or in a similar industry

Highly experienced with Microsoft Teams applications

Previous experience working on a client premises desirable.

Experience with audio video & IT equipment systems

Strong practice in Video Conferencing and networking skills

Familiarity with fault finding AV equipment.

Experience using the Microsoft suite of products

Have Singapore work rights

What's in it for you

Be part of a globally recognised, award-winning AV technologies team, working on high-profile and exciting projects.

Work with some of the largest brands in AV

Access to a range of learning and development opportunities and professional networks within the AV industry

A friendly, supportive and collaborative team environment

Diversified strive to create a respectful and collaborative workplace culture that allows all employees to thrive. We strongly encourage applications from Aboriginal and Torres Strait Islander people. We are also proud to foster a workplace free from discrimination. Diversified are committed to equal opportunity and building an inclusive workplace that embraces diversity.

Learn more at onediversified.com/au.

Disclaimers:

Diversified do not accept any unsolicited resumes from third party vendors.

You must have full working rights and live in this location to apply for this job.

Please note only shortlisted candidates will be contacted.

Diversified is an Equal Employment Opportunity employer.