Service Sales Manager

Salary

5,000 SGD 8,000 SGD

Industry

Manufacturing(Electronics/Semiconductors)

Job Description

Our client is the market leader in semiconductor test systems and equipment.

As part of the client's continued expansion in Asia, we are seeking a Service Sales Manager to drive the growth of our aftermarket service business across key semiconductor accounts. This role plays a critical part in strengthening long-term customer partnerships while maximizing the lifecycle value of installed systems through service solutions.

【Responsibilities】
Account & Service Business Growth
- Own and drive service revenue growth across assigned semiconductor customer accounts, covering Customer Support Agreements (CSA), production services, and engineering support services
- Ensure timely renewal and conversion of warranty contracts into long-term service agreements
- Identify whitespace opportunities within the installed base to expand service penetration and attach rates

Solution Selling & Commercial Management
- Develop and position value-based service solutions aligned to customer fab operations, yield optimization, and uptime requirements
- Lead or support commercial negotiations for service agreements, including pricing strategy, contract terms, and profitability targets
- Manage full Quote-to-Cash (Q2C) lifecycle, ensuring compliance with internal financial and governance processes

Cross-functional Collaboration
- Work closely with Account Managers, Field Service, Production Service, Service Marketing, Finance, and R&D teams to deliver integrated service offerings
- Align with regional/global Service Sales Managers to standardize service scope, pricing frameworks, and execution strategies
- Support regional leadership in structuring complex service deals and customized solutions

Customer Engagement & Relationship Management
- Build strong relationships with key stakeholders across customer organizations (engineering, operations, procurement, and management levels)
- Conduct regular business reviews leveraging customer data, tool performance metrics, and service analytics
- Drive customer satisfaction and retention through proactive engagement and continuous improvement initiatives

Strategic Planning & Analytics
- Analyze installed base performance, service data, and market trends to identify risks and growth opportunities
- Develop and execute account-specific service strategies within complex, multi-site semiconductor manufacturing environments
- Contribute to regional service business planning and forecasting

Requirement

【Requirements & Preferences】
(Must)
- Bachelor's Degree in Electrical & Electronics Engineering, Mechatronics, or related discipline (Business/Marketing considered with relevant industry experience)
- Minimum 5 years of experience in service sales, aftermarket/post-sales, or business development within a semiconductor manufacturing environment (fab operations, yield, uptime, tool utilization), test and measurement, or capital equipment environment
- Familiarity with installed base management and lifecycle service models (maintenance contracts, spares, upgrades, engineering services)
- Experience handling service contracts, pricing models, and commercial negotiations
- Ability to manage long sales cycles involving multiple stakeholders across regions
- Strong ability to interpret customer data, service KPIs, and business trends to drive decisions
- Excellent in English and Mandarin communication and presentation skills, with the ability to engage English and Mandarin-speaking technical and non-technical stakeholders
- Willingness to travel internationally to support regional customers and internal alignment

English Level

-

Other Language

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Benefit

【 What you will receive 】
- AWS: 1 month
- Global Bonus (Depending on Company & Individual Performance)
- Annual Leave: 18 Days (Maximum up to 21 Days)
- Medical Leave: 14 Days
- Car Allowance: S$1,290 (T&C Applies)
- Medical Benefits & Insurance

Working Hour

08:30 17:30

Holiday

-

Job Function