About The Role And The Team
In this role, you will support the Inside Sales process in order to prepare and ensure accurate commercial handling of customer request. You will contribute to exceeding customer expectations by collaborating closely with colleagues from Purchasing, Shipping, Warehouse, Service Coordination, Planning, Business Development & Finance Departments. The role sits within Service Deepsea Department which consists of dedicated professionals, including Service Sales Engineers, Service Coordinators, Service Engineers and Business Development Managers and reports to Customer Service Team Lead.
Who we are
Radio Holland is dedicated to pushing the boundaries of maritime technology, offering solutions that enhance the safety, efficiency, and sustainability of global shipping. As the first choice for NavCom solutions, we are committed to delivering reliable, cutting-edge navigation and communication technologies that empower vessels worldwide. With a focus on innovation and quality, Radio Holland continues to lead the industry in developing next-generation navigation systems and integrated bridge solutions, supporting maritime professionals in their mission to achieve safe and seamless operations at sea.
Role details & Location
Workplace type: Onsite Job Type: Full Time Location Singapore, Republic of Singapore
You Will
What You Will Do
- Send quotation and answer all customers enquiries on service, survey, commissioning and installation professionally and timely
- Work within sales authorization and precisely defined pricing guidelines
- Calculate cost price of orders based on customer requirements and wishes
- Follow up with customers after the quotations are sent
- Ensure all documentation and information in Zendesk is complete for handover to Operations
- Check with the Technical Support Team at the beginning of the RFQ to ensure the correct parts are selected.
- Register relevant external customer feedback in share point (complaint / compliment)
What does success look like
Deliver Results
A Person Is Successful In This Role When They
- Deliver a complete and accurate quotation within 24 hours
- Achieve 60 Purchase Orders per month
- Improve time to quote >24 hours
- Manage priorities effectively and deliver work that is timely, accurate, compliant and customer-focused
Values and Behaviours
About
Success in this role is not only about what you deliver, but also how you deliver it. We expect everyone to work in line with our values:
- Trust to act You take ownership, make informed decisions and follow through on commitments.
- Passionate to perform You bring energy, aim for high standards and look for ways to improve how work gets done.
- Make it fun You contribute to a positive working environment, build constructive relationships and collaborate with others in a way that creates energy.
- Act responsibly You make fair, ethical and sustainable choices, consider the impact of your actions and contribute to an inclusive and respectful workplace.
Required
What You Bring
- Diploma in Business Administration/Electronics Engineering or other engineering discipline
- Min 2 years relevant customer service experience, preferably in 24/7 technical support environment in the marine industry
- Strong analytical and communication skills.
- Hands on mentality.
- Service minded.
- Self-starter, resourceful, team player
Preferred
- Fluent in Mandarin and English, both verbal and written
- Able to work on weekends and public holiday once a month
How we hire
Our hiring process is designed to be structured, fair and inclusive. The process typically includes:
- Application review
- Introductory conversation
- Role-specific interview or assessment
- Final interview
- Offer
We do not ask candidates about current or previous salary. Selection decisions are based on role-related skills, experience, expected contribution and behaviours aligned with our values.
Curious if we are a good fit for you
If you are an eager and motivated Service Sales Engineer for our Service Deepsea department, with a passion for maritime technology and a commitment to exceptional service, we encourage you to apply.
Apply now!
