Description:
You drive Patient Experience journey and continuously work on improving service standards.
- Manage feedback from patients, next of kin and members of public
- Ensure timely resolution of patient feedback in collaboration with clinical and non-clinical departments
- Identify and review service gaps based on the feedback received
- Propose and implement service initiatives for continuous improvements.
- Data management for both patient feedback and engagement
- Conceptualize and implement patient engagement programme
- Conduct activities targeted at improving patient experience
- Manage PES survey
- Collate, analyze and report feedback & engagement data to management
Requirements:
- Minimum a degree in related fields (social work, psychology) with strong writing skills
- At least 3 years of relevant experience in customer service or user experience work
- Proficient in Microsoft Office
- A team player with strong communication and interpersonal skills
