About the Role
We're looking for a Service & Product Designer who is naturally curious, eager to learn, and comfortable diving into complex business processes. You'll support the design of AI-enabled journeys, service blueprints, prototypes, and product concepts across sales and fulfilment ecosystems.
This role suits someone who loves research, structured thinking, and connecting the dots - and who wants exposure to both service and product design.
What You'll Do
- Support research activities: interviews, observation, data collection, and synthesis
- Help map current-state journeys, processes, and pain points.
- Assist in creating future-state concepts, prototypes, and small experiments.
- Document user needs, business constraints, and system requirements.
- Support workshops and co-creation sessions.
- Produce design artefacts (flows, wireframes, service maps).
- Work across teams including product, engineering, AI, operations, and business units.
- Project / Product Management
Who You Are
- Naturally curious, observant, and investigative.
- Strong sense of accountability and willingness to take ownership.
- Analytical and structured in thinking - able to break big problems into steps.
- Flexible in switching between service design and product design tasks.
- Motivated by learning, feedback, and experimentation.
Skills For Success:
- 2-5 years of experience in service design, UX, product design or similar fields
- Familiarity with journey mapping, research, prototyping, or process mapping
- Passionate in AI, automation, or tech-enabled business operations
