Service Planning and Readiness Program Manager

Roles & Responsibilities

• Support the implementation of global service strategies and SOPs across markets by driving execution, tracking milestones, and resolving blockers.
• Act as the communication bridge between global and regional teams, capturing insights and surfacing improvement needs or requirements.
• Manage GTM readiness and rollout for service features, coordinating with PE, Ops, Product, and regional stakeholders to ensure smooth launches.
• Identify differences or operational gaps in markets and help drive appropriate adjustments to maintain global consistency.
• Lead or support cross-functional projects and manage known service defects by coordinating issue resolution and progress tracking.

Qualifications

• Experience supporting SOP implementation, service rollout, or GTM processes across markets or business units.
• 2+ years of experience in service operations, project management, or program coordination, preferably in a global or regional capacity.
• Strong organizational skills, with the ability to manage timelines, track deliverables, and coordinate stakeholders effectively.
• Excellent communication skills, both written and verbal; capable of distilling complex issues into actionable updates.

Preferred Qualifications

• Bachelor's degree in Business, Operations, Project Management, or a related field preferred.
• Comfortable working in a fast-paced, evolving environment with user-centric priorities.
• Experience in eCommerce or marketplace platforms.