Service Operations Executive

What the role is

At #TeamCPF,you're not just joining a team you are embracing a culture of excellence,collaboration, and meaningful impact. You will play a pivotal role inempowering over 4 million members to secure their retirement, healthcare,housing needs and better navigate life's uncertainties.

As the championof the nation's retirement needs, we pride ourselves in providingdisability-friendly services to our members. This commitment extends to ourworkplace, where we see ourselves as a team of committed professionals fromdifferent backgrounds, reflecting the diversity in our membership andcontributing different perspectives and transformative ideas to deliveroutstanding services.

We thrive onsharp minds and insightful decisions. Your ability to analyse and thinkcritically isn't just valued it's essential. Every choice you make contributesto our collective success.

Collaborationis our way of life. We believe in the power of effective partnerships andseamless communications across teams. Together, we amplify each other'sstrengths and achieve remarkable results.

Our learningnever stops. We encourage your inquisitiveness and courage to embrace newchallenges head-on. Your agility, readiness to challenge conventions, embraceof data-driven strategies, dedication to learning and applying new skills fuelsour innovation and progress.

At the core ofeverything we do lies a genuine desire to make a difference. We serve ourcommunity and support each other with compassion, empathy, and unwaveringdedications. Every action we take is guided by a deep sense of purpose and acommitment to those we serve.

Join us at#TeamCPF! Together, let's redefine possibilities and leave a legacy that echoesfor generations.

What you will be working on

You will facilitate daily business operations, processing applications and deliveringexcellent service to members in accordance with established scheme policies andregulations.

In this role, you will:

• Process applications,exemptions, adjustments, terminations, and reinstatements within establishedservice level agreements.
• Handle member enquiriesthrough multiple channels including telephone support, providing accurateinformation and guidance on scheme procedures.
• Liaise with external partnersincluding financial institutions, agencies, and other relevant stakeholders tofacilitate application processing.
• Perform administrative dutiesincluding housekeeping of listings, statistics collation, and ensuring properdocument archival.
• Monitor processes andprocedures to ensure they perform according to requirements.
• Flag inconsistent or abnormalresults to supervisors and provide support when required.
• Support ad-hoc projects aimedat improving existing procedures and processes, including participating in useracceptance testing for new workflows and systems

What we arelooking for

We value the diverse talents and experiences that eachindividual brings to the table. While mastery of every requirement may notbe necessary, familiarity and expertise in some of the followingareas will position you for success within this team.

• Customer-focused in handling member enquiries.
• Communicates effectively across different audiences and channels.
• Works independently and manages prioritieseffectively.
• Adaptable and resourceful in handling differenttasks and challenges.
• Detail-oriented with the ability to processapplications accurately within tight deadlines.
• Collaborative approach to working with internalteams and external partners.
• Willing to learn and handle system workflows.
• Proficient in Microsoft Office tools codingability in Python and Robotic Process Automation (RPA) would be advantageous

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract.