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encora inc.

Service Now Engineer

encora inc.
Singapore
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Job Description

Service Now Engineer

Important Information

Location: Singapore

Key Responsibilities

  • Configure and support ServiceNow ITSM modules such as Incident, Problem, Change, Request, and Service Catalog.
  • Manage and maintain CMDB health, governance, and data relationships.
  • Support ITAM processes including hardware/software asset lifecycle management, discovery, and compliance tracking.
  • Develop workflows, business rules, integrations, UI policies, and automation within ServiceNow.
  • Work closely with infrastructure, security, operations, and business teams to gather requirements and implement solutions.
  • Support ServiceNow integrations with monitoring, discovery, and third-party enterprise tools.
  • Perform platform upgrades, enhancements, troubleshooting, and production support activities.
  • Ensure adherence to ITIL processes and ServiceNow best practices.
  • Prepare technical documentation and provide operational support when required.

Key Requirements

  • Strong hands-on experience in ServiceNow ITSM.
  • Good experience managing CMDB and CI relationship mapping.
  • Experience in ITAM including hardware and software asset management.
  • Hands-on experience in ServiceNow workflow development and scripting.
  • Knowledge of Discovery, IntegrationHub, MID Server, or APIs is preferred.
  • Familiarity with ITIL processes and enterprise IT operations.
  • Good stakeholder communication and problem-solving skills.

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Service Management
Employment Type:
Full time

About Company

encora inc.

Job ID: 148283605

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Last Updated: 24-05-2026 07:28:59 PM
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