Service Manager, SEA & Tw

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Leica Microsystems, one of 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

Learn about the which makes everything possible.

The Service Manager, SEA & Tw is responsible for scaling and driving the service business and operation forward through DHR LEAN management approach, meeting operation metrics, ensuring resources optimization and leading people development. He/she has overall accountability to build a profitable and sustainable service business, collaborate with sales operations to drive growth, and effective management of CP service teams, as well as radically increasing customer satisfaction. When need arises, he/she will be able to provide field support, technical consultation and related activities.

This position reports direct to the Service Director, APJ and dotted line to General Manager, SEA & Tw and is part of the customer support function located in Singapore and will be an on-site role.

In this role, you will have the opportunity to:

• To drive growth in service business and manage service P&L
• To drive service operation excellence and meet all service metrics
• To drive team engagement and develop team's competency
• To drive company sales and work closely with sales & support managers
• To ensure customer satisfaction and ensure Service Level Agreement (SLA) is delivered

The essential requirements of the job include:

• Experience in the Field Service Delivery operation, especially in medical devices, life science instruments, and healthcare equipment industry.
• Proven ability to drive service business and continuous growth
• Minimum 10 years of experience in after-sales service function, with at least 5 years experience in people and team management
• Ability to motivate, provide leadership and a participative organizational climate to selectively attract and retain professional staff.
• Mindset to continuously improve processes.
• Ability to analyze complex business issues and isolate root causes and work towards a simpler and more efficient process. Service minded.
• Good team player with excellent communication and interpersonal skills.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - 20 - 30% travel, overnight, within territory or locations

• Must have a valid driver's license with an acceptable driving record
• Ability to attend regional and global meetings at nonstandard local office time

It would be a plus if you also possess previous experience in:

• Demonstrated experience in people development
• Demonstrated knowledge in DBS and/or lean management

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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