Service Manager- International O&M (Operations & Maintenance)

Univers provides the world's most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we're helping the world's leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

The Role:

We are looking for a Service Manager who is detail-oriented, technology-aware, and comfortable operating in client-facing environments. This role is required to focus on Singapore local projects, particularly government and semi-government customers, while continuing to support selected international accounts.

The Service Manager builds and maintains long-term customer relationships and acts as the bridge between customers and Univers O&M and internal teams. The role focuses on service oversight, stakeholder management, and coordination, ensuring smooth and sustainable daily operations.

Responsibilities:

• Represent Univers O&M team in customer-facing discussions, especially for Singapore government and semi-government projects, to understand service requirements and concerns.
• Act internally as the voice of the customer, coordinating with O&M, product, engineering, sales, and partners to address customer needs.
• Maintain a professional and structured engagement style suitable for regulated and formal environments.
• Oversee service delivery, including SLAs, reporting, and escalation, particularly for Singapore local projects.
• Ensure O&M-related billing and payment schedules are followed, and work with Sales teams to upsell Univers products and services where appropriate.
• Understand the basics of cloud technologies and microservices, and clearly explain product features to customers while translating requirements back to technical and sales teams.
• Drive client meetings and provide timely service and operations reports based on defined metrics.
• Coordinate external vendors and partners involved in Univers O&M service delivery.

Requirements

Basic Qualifications

• Bachelor's degree in Computing, Information Systems, or a related field.
• 5+ years of experience in a client-facing role such as Service Account Manager or Technical Account Manager.
• 2+ years of hands-on experience in infrastructure, systems administration, networking, DevOps, troubleshooting, or application development.
• Experience in vendor and partner management.
• Strong communication, analytical, and problem-solving skills.
• Ability to work independently, manage multiple stakeholders, and adapt in a fast-moving environment.

Preferred Qualifications

• Experience working with Singapore government, statutory boards, GLCs, or regulated enterprises.
• Familiarity with public sector service governance and structured reporting.
• Experience in consulting firms or internet/technology companies.
• Understanding of IoT technologies.