UK-based leading provider in smoke control, ventilation, and climate management systems, the company delivers innovative, energy-efficient solutions for commercial, industrial, and infrastructure projects across Asia, Europe, and the Middle East.
With extensive experience in design, supply, installation, and maintenance, it undertakes large-scale public and private projects, partnering closely with architects, engineers, and contractors to ensure compliance with international safety standards while optimising building performance and occupant comfort.
The Job
- Lead and manage the service team to ensure departmental objectives, operational efficiency, and performance targets are consistently achieved.
- Maintain strong knowledge of industry standards, products, and company service offerings to support effective service delivery and technical guidance.
- Monitor and uphold service quality through regular audits of completed works, inspection reports, and customer feedback to ensure accuracy, completeness, and compliance.
- Oversee the preparation and submission of inspection, testing, and maintenance reports, ensuring timely and accurate documentation for clients.
- Address and resolve service-related issues promptly, implementing corrective and preventive actions to enhance service quality and operational productivity.
- Investigate recurring issues and customer complaints, conduct root cause analysis, and implement improvement measures to prevent recurrence.
- Develop and maintain strong customer relationships by delivering high-quality service, responding effectively to concerns, and identifying opportunities for value-added services.
- Support business growth by identifying opportunities to improve service processes, systems, and operational resources.
- Ensure service personnel are adequately trained, competent, and compliant with company policies, procedures, and safety standards
The Talent
- Degree/Diploma in Engineering or Business.
- Strong experience in service and maintenance of fire safety and smoke control systems.
- Experience liaising with Building Managing Agents (MA) will be an advantage.
- 5-8 years of customer-facing experience in service, technical support, or solution-oriented roles.
- Ability to understand customer requirements and position appropriate technical solutions, supporting business development activities.
- Strong communication, stakeholder management, and customer relationship skills.
- Self-driven with strong troubleshooting and problem-solving capabilities.
- Prior team supervision or leadership experience (1-2 years) preferred.
- Possess own vehicle.
Next Steps
Interested applicants, please send your updated resume to [Confidential Information]. Only shortlisted candidates will be contacted.
Gillian Yoong | Senior Consultant | EA Licence No.91C2918 | Personnel Reg No: R23116350
Gillian Yoong
Direct Line: +65 6697 7981
EA License No: 91C2918
Personnel Registration Number:R23116350
