Service Manager (4S Operations)

About the Role

BYD by 1826 is seeking an experienced Service Manager (4S Operations) will lead the front-of-house aftersales 4S operations, managing customer interactions, service advisors, and overall service workflow at our first full-scale 4S flagship automotive facility in Singapore.

BYD by 1826 has sold over 5,000 BYD vehicles to date and is expecting a continued growth of 5,000 BYD car sales/year ahead, this role will oversee and scale the entire aftersales function, including workshop operations, spare parts, warranty, PDI, and body & paint.

Current openings for our 4S flagship automotive facility include:

• General Manager, Aftersales
• Parts Manager, Aftersales
• Workshop Manager
• Service Manager
• Technician Lead

Key Responsibilities

• Lead and manage Service Advisors and front desk operations
• Oversee service booking, check-in, job coordination, and delivery
• Ensure smooth customer journey from intake to vehicle handover
• Handle customer feedback, complaints, and escalations
• Drive customer satisfaction (CSI) and retention
• Monitor daily service volume and advisor productivity

Requirements

• Minimum 5-10 years in automotive aftersales/customer service
• Experience managing service advisors or front-line teams
• Strong communication and customer management skills

Why Join Us

• Play a key role in shaping customer experience in a new 4S setup
• Opportunity to lead and build a customer-facing team