Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.
Your Role And Responsibilities
The
Service Management (ServiceNow) Sales and Delivery Lead is responsible for driving growth, delivering high-value client engagements, and building IBM's ServiceNow service management capability. This role sits at the intersection of consulting, technology, and client strategysupporting both pre-sales and delivery excellence.
You will lead ServiceNow-powered service management transformations, shape deals, provide strategic guidance to clients, oversee delivery teams.
- Serve as engagement lead for major ServiceNow programs
- Ensure high-quality delivery outcomes that meet scope, schedule, and budget expectations.
- Provide governance, risk management, delivery oversight, and senior stakeholder management.
- Drive the ServiceNow Service Management pipeline, from opportunity identification to deal closure.
- Guide teams of architects, consultants, developers, and project managers.
- Drive continuous improvement, automation, and adoption of ServiceNow best practices and IBM methods.
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
- 10+ years in IT Service Management, Digital Operations, or related consulting fields.
- 5+ years of hands-on experience with ServiceNowacross design, architecture, delivery, or advisory work.
- Proven success in pre-sales and delivering large, multi-tower ServiceNow or service management transformation programs.
- Strong expertise in ITIL v4, ITSM, ITAM ITOM, HRSD, SecOps, GRC, CMDB, workflow design, and enterprise service processes.
- Experience leading multi-million-dollar engagements and managing senior client relationships.
- Deep understanding of hybrid cloud, automation, AI-driven operations, and the broader technology ecosystem.
- Excellent communication, executive presence, and stakeholder management skills.
