Service Management Lead

We're hiring a Service Management Lead on behalf of our client, a global leader in technology consulting and IT services. You'll oversee the daily operations of a largescale system, mentor and guide a highperforming team, and collaborate with stakeholders to ensure seamless service delivery.

Key Responsibilities:

• Manage daily billing operations across inpatient, outpatient, polyclinic, day surgery, and emergency services.
• Mentor and guide a professional team, fostering collaboration and high performance.
• Partner withhealthcare institutions to align processes and ensure seamless integration.
• Identify inefficiencies, implement improvements, and leverage datadriven insights to enhance accuracy and efficiency.
• Anticipate risks, enforce compliance, and implement mitigation strategies.
• Lead system upgrades and new initiatives, ensuring delivery within scope, budget, and timelines.
• Develop robust reporting frameworks to monitor performance and provide regular updates to senior leadership.

Requirements:

• Bachelor's degree in IT, Healthcare Administration, Business, or related field.
• 10 -15 years of experience in healthcare operations, billing systems, or financial management.
• Proven success in leading largescale programs and crossfunctional teams.
• Strong leadership and project management expertise.
• Knowledge of healthcare billing processes, regulatory requirements, and financial systems.
• Familiarity with SAP BRIM (Hybris) and SAP S/4HANA is advantageous but not required.
• Extensive experience in managing and resolving large volumes of tickets using platforms such as JIRA, ServiceNow, SCCD, and similar tools.

Interested candidates may apply through the application system or send it to[HIDDEN TEXT]. Shortlisted candidates will be notified.

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