Service Lab Manager

The incumbent will be leading a team of 9-10 team members supporting the daily service ops. The role is based at Loyang office. Radio Frequency Service Expertise in Test & Measurement industry Job Requirements: - Degree in Electronics or Communication Engineering or relevant field of studies - At least 5 years experience in managing technical operations and leadership experience of managing a team of Service Engineers and the Service Administration Team - Preferably has experience with ISO 17025 accreditation and quality audits - Preferably has basic knowledge on Lean Methods - Preferably has experience with test & measuring equipment and knowledge in measurement metrology - Prior working knowledge with SAP - Excellent planning, problem solving, organization, analytical and issue resolution skills - Strong business and financial acumen - Good communication & interpersonal skills - Ability to build and maintain strong relationships with different level of internal and external stakeholders

Responsibilities:

Job Responsibilities:

- Oversee the daily service operations (REP/CAL, System Support) of the Singapore Service Centre and ensure timely support to local customers, subsidiaries service centers and sales offices

- Establish regional management for Service Operations in the ASEAN region: Center of Competence, governance and reporting regarding resources, performance and cost management

- Strengthen role of Singapore as regional Service Center

- Operational planning/forecast and setting of strategic goals and approaches in line with the Company's vision and values

- Ensures systems and processes are compliant to the Company's and Global Service Operations guidelines (in terms of external quality standards/norms, codes and legislation)

- Ensures solutions to customer meets both R&S and customer interest

- Ensure fulfillment and achievement of KPIs i.e. cost management, service turnaround time, customer satisfaction, audit results (by internal and external auditors) and other service related KPIs

- Ensure profitability with right service pricing, inventory management and optimum operational cost

- Disciplinary management of a technically competent, self-motivated and stable team

- Ensures that developmental resources and time are available and provided equitably to all employees

- Promotes communications and knowledge sharing across departmental boundaries as well as the service centers located in the region.

- Provides mentorship and leadership to peers on complex quality control and operational issues

- Development and management of the Asian Onsite Team

- Prepare management reports for HQ where necessary

Requirements:

Job Requirements:

- Degree in Electronics or Communication Engineering or relevant field of studies

- At least 5 years experience in managing technical operations and leadership experience of managing a team of Service Engineers and the Service Administration Team

- Preferably has experience with ISO 17025 accreditation and quality audits

- Preferably has basic knowledge on Lean Methods

- Preferably has experience with test & measuring equipment and knowledge in measurement metrology

- Prior working knowledge with SAP

- Excellent planning, problem solving, organization, analytical and issue resolution skills

- Strong business and financial acumen

- Good communication & interpersonal skills

- Ability to build and maintain strong relationships with different level of internal and external stakeholders