Provide technical assistance to all relevant departments, dealers, sub-contractors and customers.
Attended customer complaints and technical enquiries provided prompt and effective resolution (both on site and through phone) to any product or service problem in accordance with pre-determined performance standard.
Ensure all documentation (e.g., technical reports) is up-to-date and in order ensure timely and accurate update in the Service information system for effective follow-up and decision making.
Prepare periodic progress report and feedback (e.g., on product quality and market information) to management.
Actively involved in the implementation of function strategies and initiatives for the achievement of department goals.
Maintain professional and technical knowledge by attending educational workshops reviewing professional publication establishing personal networks participating in professional societies.
Contribute to team effort by accomplishing related results as needed to achieve final organizational goals.
Perform risk assessment to minimize risk at job site.
Ensure jobs are carried out complying to safety guideline from authority.
Protect operation by keeping sensitive information confidential.
Understand DSP's Internal Control Guidelines, the relevant policies and procedures pertaining to your job function and execute the controls conscientiously.
Perform any other duties assigned by the superior.
Pre-requisites
Minimum five (5) years experience in repair, servicing, and installation of air-conditioner for NITEC holder in Building Services Technology (Airconditioning & Refrigeration or Mechanical & Electrical Services) OR Minimum two (2) years site experience in air-con related industry for Diploma holder in Mechanical Engineering
