Service Engineer / Technician

Responsibilities:

• Perform service duties assigned including ad-hoc works.
• Hands-on duties involve commission, service and repair & troubleshoot equipment/system at workshop or on sites, for pump systems (Booster/transfer/ejector/divertor/drainage).
• Liaise with customers on service activities ensuring all works are carried out on time and to customers satisfaction.
• Prepare coherent service on condition of equipment, advising on recommendation and follow-up actions.
• Manage and maintain records of service activities.
• Lead and coordinate with records of service activities and operation.
• Provide after sales technical support services to help customers to optimize their business with the right solutions.
• Manage and maintain a high-level long-term business relationship with existing customer and develop new business opportunities to expand the aftermarket sales & service in systems maintenance, retrofit, repair and spare parts business.
• Work closely with AMS Manager to improve work flows/processes to increase productivity.
• Promote aftermarket service for collaboration with new business partners.
• Play a part in maintaining the workshop in an environmentally safe and organized manner & ensure equipment & tools are well maintained.
• Actively participate in compliance with QA and EHS requirement to promote a safe working environment.
• May be requested to work overtime on weekdays or over weekends in order to achieve deliveries to customers.
• Other duties as required/determined to assist the functionality of the department.

Requirements:

• Nitec/Diploma in Electrical/Mechanical Engineering.
• At least 3 years of hands-on experience as a Service Technician in related industries/environment.
• Able to troubleshoot electrical starter & control panel and the ability to read simple electrical & hydraulic schematics drawings, PLC knowledge will be an advantage.
• Hands-on experience with service and troubleshoot of Caterpillar/Perkins/Volvo diesel engine would be an advantage.
• Able to lead service technicians to perform duties as required.
• Customer focus, results orientated, excellent communication and good team player.
• Self confident, self motivated with intrinsic drive to work independently.
• Able to work overtime on weekdays, weekends/or public holidays.
• Able to travel on overseas assignments tasked by the company.
• Proficiency in Microsoft Office products and the use of computer applications.
• Preferably with Class 3 driving license with good driving record.