0-2 years
2500 - 3200 SGD monthly
6 days ago
Job Description

Service Engineer is responsible for providing the company's after sales technical and services supports. Provides technical advices, recommend scheduled maintenance, assist in product roll-out and start-up, maintain current equipment and resolve faults as required.

Key Responsibilities & Duties -----------------------------------------------------------

. Provide reactive call-out response and exceptional service to Customers

. Installation of systems and products

. Provide Customer with product training

. Carry out hardware and software modifications/upgrades on existing sited equipment

. Regular Preventative maintenance of existing products

. Management and control of spare parts for product repair and upgrade

. Communication and escalation of any service issues in line with the relevant processes

. Cover for other regions during periods of high workload

. Working as part of a team or individually responding to on site customer support requests

. Weekend call-out cover - dependent on region

. Logical approach to fault finding

Academic Qualifications -----------------------------------------------------------------

. Minimum 1 year related technical maintenance / service support experience

. Recognized engineering qualification - preferably electrical/electronic

. Candidates with no experience are welcome to apply. Training will be provided

Work Experience & Skills ----------------------------------------------------------------

  • Strong computer skills and understanding of computer peripheral equipment and set up
  • Good customer facing skills
  • Organized approach to workload planning
  • Ability to learn new skills and products quickly and efficiently
  • Good written and verbal communication skills
  • Could be able to work independently.
  • Provide direction and support for basic and advanced troubleshooting for TCS products and equipment at customer sites and for team members.
  • Monitor the condition of components and recommend replacement and/or upgrades as required to customer equipment
  • Maintain accurate and current equipment documentation, schematics and preventive maintenance procedures
  • Assist and coordinate to help ensure all technical products leaving TCS have been tested and in good working condition
  • Provide all necessary product, troubleshooting, maintenance and general training to team members and provide updates and direction on new products, technical bulletins, services procedures, etc.
  • Track all maintenance and installation work at customer sites and ensure the proper documentation and forms are completed with the customer and are submitted for internal tracking and finance.
  • Installation, testing & QA of new software versions prior to release to the customer.

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