Main Responsibilities
- Collaborate with the Customer Service Representative to timely resolve client's security system issues.
- Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
- Create detailed system diagrams using AutoCAD software.
- Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
- Maintain the support & maintenance contract renewal.
- Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
- Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
- Thoroughly follow up on all open technical issues until the problems are fully resolved.
- Assume ownership of all service-related issues once the External Hand Over is completed by the Project team.
- Any other ad-hoc duties as assigned by supervisor.
Requirements
- Experience in security system field with knowledge of Access Control or CCTV is a must.
- Basic IT knowledge in hardware, network and database
- Required to stand-by for night jobs (Rotational basis)
Interested applicants, please email your resume to Douglas Tan Yu Feng
Email: [Confidential Information]
CEI Reg No: R26160004
EA Licence No: 99C4599
Recruit Express Pte Ltd
