Service Engineer

Company Overview

The company is a leader in specialty adhesive tapes and equipment essential for semiconductor chip manufacturing and multilayer ceramic capacitors, holding a unique position in the electronics industry.

Job Summary

Perform technical service tasks including equipment installation, troubleshooting, training, and customer support to ensure optimal operation and customer satisfaction.

Responsibilities

• Perform equipment service, troubleshooting, installation, de-installation, training, and final acceptance testing to ensure operational readiness
• Respond promptly and accurately to customer inquiries on technical and servicing matters to maintain high service standards
• Coordinate with internal sales and administrative teams to gather and relay customer-required information efficiently
• Create and revise processes to improve service quality and operational efficiency
• Build and maintain strong technical relationships with customers to support ongoing service needs
• Travel to regional customer sites to deliver on-site technical service and support
• Apply technical problem-solving and data analysis skills to diagnose and resolve equipment issues
• Collaborate effectively within the team and engage in proactive learning to enhance technical expertise