We are hiring and the details of this position are:
Job title: Service Engineer (Paid rotational night shift, Perm role, up to $4500 with Allowances, CCTV, Access control)
This position provides comprehensive services for security systems, ensuring client satisfaction. This includes troubleshooting, proficiency in company products and technology, and continuous improvement.
Job Responsibilities:
- Collaborate with the Customer Service Representative to timely resolve client's security system issues.
- Deliver comprehensive support and maintenance services, encompassing routine preventative maintenance, troubleshooting, system upgrades, expansions, alterations, and systems training.
- Create detailed system diagrams using AutoCAD software.
- Build strong partnerships with clients while continuously striving to enhance customer satisfaction.
- Maintain the support & maintenance contract renewal.
- Ensure the excellence of services by strictly adhering to company standards and policies, service requests within the designated region.
- Perform regular preventive maintenance tasks and effectively address daily troubleshooting requirements.
- Thoroughly follow up on all open technical issues until the problems are fully resolved.
- Assume ownership of all service-related issues once the external handover is completed by the Project team.
Job Requirements:
- Required to stand-by for night jobs (Rotational basis)
- Experience in security system field with knowledge of Access Control or CCTV
- Basic IT knowledge in hardware, network and database
- Strong analytical skill and problem-solving ability
- Strong self-learning ability, work independently
- Ability to work under pressure
- Customer-orientation
- Excellent communication and interpersonal skills
Interested applicants please send your resume to [Confidential Information] and look for:
Rita Shi Tianhe
Recruit Express Pte Ltd
EA License No: 99C4599
EA Personnel Number: R26162019
We regret that only shortlisted candidates will be contacted.
