Service Engineer

Job Summary

We are seeking a Service Engineer with a proven track record in delivering repair and calibration services for Mechanical Optics & Surveying Equipment, contributing to operational excellence and customer satisfaction.

Responsibilities

• Perform corrective and preventive maintenance on Mechanical Optics & Surveying Equipment such as prismatic compass, telescope, binoculars, periscope, and boresight scopes to ensure optimal functionality
• Independently manage and deliver completed service jobs within agreed timelines to meet customer service level agreements (SLA)
• Execute laboratory support functions efficiently and in an organized manner to maintain operational workflow
• Participate actively in external and internal audits coordinated by the System Assurance team to uphold quality standards
• Complete all assigned work within budgeted timelines and target dates while maintaining accurate control and reporting of work in progress
• Adapt to and implement new and improved processes to support the growth and innovation of the service business
• Collaborate effectively with internal and external stakeholders to deliver seamless end-to-end service processes

Required competencies and certifications

• Diploma in Engineering with relevant experience in the related field

Preferred competencies and qualifications

• Proficiency in technology and IT tools, including MS Office (Word, Excel, PowerPoint) and Enterprise Systems such as SAP
• Ability to work extended hours when necessary
• Proactive mindset with a commitment to continuous improvement
• Highly adaptable with strong multi-tasking skills