Job Responsibilities:
1. Service & Repair Operations
- Perform service and repair tasks both in the field and at the workshop, ensuring high standards of workmanship and customer satisfaction.
- Provide after-sales support to ensure equipment continues to operate efficiently post-delivery.
2. Technical Support & Troubleshooting
- Offer technical expertise in diagnosing and resolving machine breakdowns and operational issues.
- Assist the service team in complex troubleshooting, fault analysis, and breakdown resolution.
3. Sales of Service Contracts & Maintenance
- Actively promote and sell service contracts, machine repair, and maintenance services to both existing and prospective customers.
- Ensure service contracts are offered promptly-ideally within one month of equipment delivery, in coordination with the General Manager.
4. Customer Engagement & Site Visits
- Plan and conduct customer visits, providing detailed visit reports to management.
- Organize product demonstrations based on customer needs and requests.
5. Reporting & Documentation
- Ensure a service report is completed and signed by the customer after every service job.
- Maintain accurate records of spare parts usage, inventory levels, and service activities.
6. Equipment & Asset Responsibility
- Take full responsibility for all issued service tools, equipment, and company vehicles.
- Ensure proper use, maintenance, and safekeeping of all company assets under your care.
7. Safety & Compliance
- Adhere strictly to company safety policies, operational procedures, and housekeeping standards during all service activities.
8. Additional Duties
- Perform other tasks and responsibilities as assigned by management to support overall service operations.
Job Requirements:
- Diploma in Electrical or Mechanical Engineering (or equivalent technical discipline).
- At least 4-5 years of hands-on service experience in heavy-duty equipment, including installation, troubleshooting, and maintenance.
- Proficient in reading and interpreting electrical diagrams and hydraulic schematics.
Solid understanding of mechanical and electrical systems related to industrial or heavy machinery. - Strong diagnostic and problem-solving abilities.
- Ability to work independently or as part of a service team in field environments.
Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to
EA License No: 13C6305
Reg. No.: R24120636 (NG KHO YIN)
For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.
