Service Engineer (CCTV / Security)

Responsibilities:

Work with the customer service representative to quickly and efficiently solve customers security system issues

Provide support and maintenance services such as routine preventative maintenance, troubleshooting, system upgrades/expansions/alterations, and systems training

Increase customer satisfaction and maintain long-term relationships with customers

Renew maintenance contracts as necessary

Ensure quality of services by strictly following company standards and policies to deliver a prompt and efficient response to all service requests in the region

Handle daily troubleshooting and follow up on all open technical issues until the problem is resolved

Take over all service issues from the project team after the external handover is complete

Requirements:

Minimum Diploma or above in Electronic, Computer, Automation, or Mechanical Engineering

Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is considered a plus

Basic IT knowledge in hardware, networks, and databases