Service Engineer (AV / Unified Communications)

• Remuneration Package: Up to Basic $4,500 + AWS + Variable Bonus

• Location: East (Singapore)

• Working Hours: Monday to Friday, 9:00am - 6:00pm

About the Company

Our client is a fast-growing Audio Visual (AV) and Unified Communications (UC) solutions provider. They specialise in delivering end-to-end AV and IT solutions to Multinational Corporations, Fortune 1000 companies and major government agencies across the region.

With strong emphasis on collaboration, innovation and career development, the company offers a supportive environment where individuals are empowered to grow together and make a meaningful impact.

Role Overview

This role offers an exciting opportunity for a Service Engineer to be part of a regional technical services team. You will support AV and UC systems across multiple sites in Singapore and the region, working closely with internal teams and clients to deliver high-quality technical support and service excellence.

Key Responsibilities

• Provide post-sales technical support and represent the company's concierge service for maintenance and customer care.

• Perform remote and onsite diagnostics, troubleshooting and rectification for AV and video conferencing systems.

• Plan and execute preventive maintenance to ensure system reliability and performance.

• Provide post-installation support including firmware updates, configuration changes and system optimisation.

• Coordinate with end users, vendors and principals to resolve technical issues within SLA timelines.

• Prepare accurate service reports and technical documentation after each engagement.

• Support end-user training, system handover and post-commissioning activities.

• Escalate complex technical issues to manufacturers where required.

Requirements

• NITEC / Diploma / Degree in AV, Electronics, IT, Electrical or related disciplines.

• Minimum 2 years of experience in AV operations, engineering or technical support.

• Exposure to AV / UC platforms such as Zoom, Microsoft Teams, Crestron, Extron, Poly, Cisco, Logitech, Biamp, QSYS is highly preferred.

• Basic knowledge of AV & IT technologies (e.g. TCP/IP, Networking, Dante, AVB, H.264, HDCP, SDVoE).

• Strong communication skills in English

• Candidates with project management or service delivery experience will have a strong advantage.

Why Join My Client

• Competitive remuneration with AWS and performance bonus

• Exposure to enterprise and regional projects

• Strong career development and learning opportunities

• Supportive culture in a recognised Great Place to Work

Interested candidates can forward their CVs in MS Word format to

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661