Service Engineer

Key Responsibilities

• Provide technical and after-sales service support to our customers.
• Attend to service requests and technical issues raised by customers and business partners.
• Perform troubleshooting, diagnosis, repair and maintenance of air-conditioning systems and home appliances.
• Identify root causes of product and technical issues and recommend appropriate solutions.
• Support product installation, testing and commissioning where applicable.
• Provide technical advice and product guidance to customers and business partners.
• Work closely with the Sales, Warehouse and Operations teams to coordinate service cases, replacement units and spare parts.
• Assess product defects and determine whether repair, replacement or further technical investigation is required.
• Monitor and follow up on outstanding service cases to ensure timely resolution.
• Provide feedback to the internal team regarding recurring product issues and technical problems.
• Assist with product training or technical briefings for retailers, wholesalers and dealers when required.
• Ensure all service activities are carried out safely and according to company procedures.
• Perform other technical and service-related duties as assigned.