Service Engineer (After-Sales, Apliances)

• Up to $3,500

• Mon-Fri, 845am-6pm

• Labrador Park MRT

Our client is the regional hub for consumer and B2B display business in ASEAN - you'll work on device and large-format display products (including the NEC multimedia lines we absorbed regionally), join cross-functional teams and ship features that reach whole markets across Asia.

RESPONSIBILITIES

• Provide technical and debug assistance included product training.

• Handle product, technical, warranty, spare parts enquiries and complaints from end-customers, distributors, dealers and e-commerce platform.

• Study in-warranty claims, compiling of F-Cost report.

• Monitor quality issue and abnormal defect to make report to factory, take necessary action against warehouse, distributor and factory.

• Create training materials, technical procedures, service manuals and part guides for distributors.

• Handle defective unit exchange to end customer, follow up defective unit repair, checking and grading at contractor before return to warehouse.

• Handle COC renewal, COC and WELS testing and registration for new product.

• Assist distributor to conduct field test for new products.

• Support for establish of service management and service centre for local and export market.

REQUIREMENTS

• Diploma in Engineering or related discipline, Minimum 2 years of experience of experience in consumer electronics after sales management industry.

R22107887 | Gladys Chang Si Min