Service Desk Manadarin
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1-4 Years of experience in technical support / service desk
Mandarin speaking
Provide support to end user via phone, chat, email or web
Ability to diagnose and resolve common hardware/software/network issues
Familiarity with Windows, macOS
Proficiency in troubleshooting tools like Outlook, Word, Excel, and Teams
Experience with service management tools (e.g., ServiceNow, Jira, Zendesk, Freshdesk)
Clear Communication Skills and customer Service Focus
Shift Rotation Examples:
Pattern 1
2 days morning shift
2 days night shift
4 days off
Pattern 2
4 consecutive working days (including weekend support)
3 days off
Shift Timings:
7:00 AM – 3:00 PM
3:00 PM – 11:00 PM
11:00 PM – 7:00 AM
HTC Global Services
Established in 1990, HTC Global Services is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US with headquarters in Troy, Michigan. A global provider of IT Solutions and Business Process Outsourcing services, HTC’s client base spans several Global 2000 organizations. HTC is committed to providing solutions that translate into tangible business outcomes for our customers. HTC manages IT environments, IT applications, and business processes of customers, focusing on providing transformational benefits.
Mission:
We are a global IT solutions provider adding value to our clients and people through emerging technologies. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.
Job ID: 153051031
