Service Desk Engineer - No Experience Required - PSCY029

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users IT service request calls.

Requirement:

• Min Nitec in any disciplines.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Location: Depot road
• Working hours: 5.5 working days, 8.5 hours between 7.30am - 7.30pm / 9am - 9pm