Service Desk Engineer

Job Requirements

• Provide end-user IT support with priority handling for VIP users

• Troubleshoot hardware, software, networking, and M365 issues (including remote support)

• Perform device onboarding/offboarding, handover/collection, and basic IT asset management

• Handle call logging, ticket tracking, and SLA response via ITSM tools

• Set up and configure laptops/desktops create/manage AD user profiles

• Coordinate vendor repairs and manage DaaS device incidents

• Support mobile device management (preferably Intune) and video/audio conferencing

• Assist with BAU activities such as hardware refresh and Windows upgrades

• Prepare and update basic technical documentation

• Provide backend server/backup troubleshooting support (added advantage)

• Mailbox management experience is an advantage

Qualifications

• Around 3 years of Desktop/End-User Support experience

• Good communication skills

• Positive and proactive attitude

• Diploma holder